The Nigeria Civil Aviation Authority (NCAA) has directed airlines to promptly share information about flight disruptions to enable passengers to make informed travel decisions.
The directive came on the heels of recent flight disruptions which inconvenienced air travelers, reports The Nation.
In a statement by its Director of Public Affairs and Consumer Protection, Michael Achimugu, the NCAA said it understood the challenges that affected passengers faced and empathized with them.
The agency said its monitoring included comprehensive oversight of operations, adding that Consumer Protection Officers were on the ground to supervise passenger handling procedures.
It said this would ensure that airlines adhered to the Nigeria Civil Aviation Regulations 2023 Part 19. This oversight, the statement said, aimed to minimise inconveniences by ensuring that airlines provided care, refreshments, and other suitable alternatives to affected passengers.
Also, a start-up carrier – Bellagio Airlines – has expressed its readiness to bridge existing gaps in the provision air travel services with cutting-edge technology and utilising ancillary channels to enhance air shuttles in the country.
Speaking during a visit to the Minister of Aviation and Aerospace Development, Festus Keyamo (SAN) in Abuja the Chairman of Bellagio Airlines, Dr. Oludare Akande, highlighted the airline’s goal of pursuing excellence plans to maintain high levels of reliability, reduction in flights delays and cancellations, improvement on safety promise to deliver unparalleled customer experience.
Dr. Akande was accompanied by the airline’s Executive Director of Government Affairs and Strategic Communications, Mr. Ima Niboro.
During the meeting, Dr. Akande hailed Keyamo for his visionary initiatives and decisions, describing the current state of affairs in the aviation sector as a “new dawn”.
