The Nigeria Civil Aviation Authority (NCAA) has warned airline operators in the country that their policy of refunding passengers after four weeks is against the laid-down policy of the agency.
The agency maintained that what was given to the airline operators to work with is 14 days for passenger refunds.
In the recent period, some passengers have alleged that after paying for flights and being unable to travel with the airlines that they paid to, the period of their fare refunds takes as long as three months, while some even lament that they never get their money back.
Michael Achimugu, the spokesperson for the NCAA, made the statement on his X account (formerly Twitter) today Monday, September 13, 2025.
He wrote, “The NCAA regulations are clear about the timeframe for ticket refunds, and it is 14 days. Part 19 of the NCAA Regulations 2023 remains in force. Operators cannot create a different rule in this regard.
“To all passengers: if you apply for a refund and an airline tells you that it would take 4 weeks, kindly forward that communication to michael.achimugu@ncaa.gov.ng, ifueko.abdulmalik@ncaa.gov.ng cpd@ncaa.gov.ng immediately.
“Enough of this. We cannot all claim to be working for the improvement of the industry and be duplicating rules in a manner that undermines the Authority and is unfair to passengers,” he concluded.
