British Airways today denied 58 passengers boarding on its Abuja-London flight following a faulty door.
For safety reasons, the airline had to keep some seats unoccupied, as confirmed by the Nigeria Civil Aviation Authority (NCAA), reports Daily Trust.
Director of Public Relations and Consumer Protection of NCAA, Mr. Michael Achimugu, confirmed the development in a post on his X handle.
He stated that as a result of the faulty door, “they had to deny 58 passengers boarding this morning.”
“Hotel accommodation has been provided, and 28 passengers opted to return home, while 30 accepted the offer.
“Affected passengers can file for compensation. Arrangements are being made to airlift them tomorrow morning,” he added.
Achimugu advised passengers that “the first resort in situations like this is to locate the NCAA Consumer Protection Officers at the terminal, and they will ensure that your right to care is protected (if the airline delays).”
While the decision was a standard safety protocol, one X user advised the NCAA to look into the state of the interiors of some of the aircraft that the foreign airlines bring to Nigeria.
“Not nice at all despite the huge amount of money that they charge,” the user with the handle @NewDawnNaija23 said.
