Abuja Electricity Distribution Company (AEDC) has launched a public awareness campaign advising customers to check property account statements prior to moving in, aiming to prevent unexpected disconnections and inherited debts.
The initiative, highlighted in a widely circulated social media advert, emphasises using the official portal infocheck.abujaelectricity.com to verify balances and tariffs by entering account or meter numbers.
In Nigeria’s power sector, where distribution companies like AEDC serve over 10 million customers across the Federal Capital Territory (FCT), Niger, Kogi, and Nasarawa states, billing disputes and legacy debts frequently disrupt service.
AEDC, privatised in 2013 as part of the federal government’s reform to improve efficiency, often faces complaints over estimated billing during outages or tenant transitions, leading to accumulated arrears passed to new occupants.
The advert depicts a young man reviewing his phone with checkboxes for account verification, underscoring steps like clearing dues and confirming registration to avoid service interruptions.
“Stay Updated. Avoid unexpected liabilities”, reads a recent post on the AEDC official X handle.
This advisory aligns with AEDC’s broader digital tools, including the MAP app for meter checks and Pay4Energy for payments, amid ongoing tariff hikes by the Nigerian Electricity Regulatory Commission (NERC).
Customers are categorised into bands (A-E) based on supply hours, with Band A enjoying 20-24 hours daily but paying higher rates —recently escalated to address sector liquidity.
AEDC reports increased adoption of self-service portals to reduce physical visits and disputes, especially post-2024 tariff rebasing that sparked nationwide protests.
