•Bolaji Ogunmola
United Nigeria Airlines has issued an apology to actress Bolaji Ogunmola and other affected passengers for disruptions to their travel plans.
Actress Bolaji Ogunmola, yesterday, called out United Nigeria Airlines for delayed flights, leaving her stranded in Ekiti.
According to her, she was supposed to fly back to Lagos for a film shoot but faced significant professional and financial losses due to the airline’s actions.
Reacting, the airline explained that flight UN0623, scheduled to travel on January 7, 2026, was disrupted due to unscheduled aircraft maintenance, and passengers were promptly informed via email and text messages.
The apology, issued by the Public Relations Officer, Chibuike Uloka, stated that the UNA reintroduced the flight on January 8, 2026, despite it not being part of their scheduled services for the day, and ensured compliance with NCAA Consumer Protection Regulations.
The airline assured passengers of its commitment to safety, operational excellence, and exceptional customer service, valuing feedback and striving to improve service delivery.
The statement reads: “United Nigeria Airlines acknowledges the concerns raised by Ms. Bolaji Ogunmola in a now viral video broadcast regarding the recent disruption to her travel plans. We offer our sincerest apologies for the inconveniences to her, and all affected passengers.
“We fully recognise the impact that flight delays and cancellations have on our passengers, particularly when they interfere with significant personal and professional commitments. We deeply regret that Ms. Ogunmola was affected by these circumstances.
“Flight UN0623, on which Ms. Ogunmola was originally scheduled to travel on 7 January 2026, was initially disrupted due to unscheduled aircraft maintenance. Communications regarding the disruption were promptly sent to all affected passengers via email and text messages.
“In prioritising our passengers, the flight was specially reintroduced into our operations on 8 January 2026, despite the Ekiti–Lagos route not being part of our scheduled services for the day.
“In line with our commitment to passenger welfare, United Nigeria Airlines ensured full compliance with all applicable NCAA Consumer Protection Regulations, including passenger care obligations during flight disruptions, as provided under Part 19 of the NCAA Consumer Protection Regulations.
“United Nigeria Airlines offers its unreserved apologies to Ms. Ogunmola and all other affected passengers. We remain steadfast in our commitment to the highest standards of safety, operational excellence, and exceptional customer service.
“We value the feedback of our passengers and are dedicated to continually improving our service delivery to meet—and—exceed our passenger’s expectations”.
